Quality of Work Life in Macau

This chapter explores Quality of Work Life (QWL) in Macau. We investigate the meanings and importance of QWL and its implications in terms of happiness and business performance. Although QWL is central to people’s lives, research on this topic is still in its infancy in Macau. Our interviews revealed three salient themes of QWL: Work context, the perceived benefits and demands of the job; Organization, mainly work environment and factors within the organizational context mediating QWL; and the implications of QWL on overall living and happiness.