Lai, ChimengChimengLaiLobo Marques, Joao AlexandreJoao AlexandreLobo Marques2024-04-022024-04-0220242595-3982https://dspace.usj.edu.mo/handle/123456789/522310.31893/multirev.2024023The extent of citizens' trust in government�determines the success or failure of�e-government initiatives. Nevertheless, the idiosyncrasies of the concept and the broad spectrum of its approach still present relevant challenges. This work presents a systematic�literature review on e-government trust while elaborating and summarizing a conceptual analysis of trust, introducing evaluation methods for government trust, and compiling relevant research on e-government trust and intentional behavior. A total of 26 key factors that constitute trust have been identified and classified into six categories: Government trust, Trust in Internet and technology (TiIT), Trust in e-government (TiEG), Personal Beliefs, Trustworthiness, and Trust of intermediary (ToI). The value added of this work consists of developing a conceptual framework of TiEG to provide a significant reference for future in-depth studies and research on e-government trust.enframeworktrustSystematic Literature Review (SLR)trust in e-governmenttext::journal::journal article