Gunawan, AlbertAlbertGunawan31/12/201131/12/2011201120112011http://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=173720&query_desc=an%3A20696https://dspace.usj.edu.mo/handle/123456789/4732enUniversity of Saint JosephTheses and Dissertations Master of Business Administration (MBA)Developing a customer call-center in Macau for a beverage companytext::thesis::master thesis